Refund policy
REFUND POLICY
1.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (an individual who purchases goods for purposes not related to his economic or professional activities), then the Buyer (consumer) can exercise the right to withdraw without giving reasons. In accordance with the provisions of Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", the Buyer has the right to withdraw from the sales contract within 14 calendar days from the date of delivery of the goods. /products by submitting an application to www.nailitshop.eu to exercise the right of withdrawal.
1.2. To exercise the right of withdrawal, the Buyer fills out the withdrawal form in the Appendix to the Agreement or sends an e-mail in free form to the Seller's e-mail address: www.nailitshop.eu e-mail address, address and number of the payment account, as well as information about the date of order, payment and receipt of the Goods.
1.3. Upon receipt of the cancellation application, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notification to the email address specified in the Buyer's cancellation form.
1.4. The period of validity of the right of withdrawal (14 days) is considered to be observed if the Buyer's application for the exercise of the right of withdrawal is sent to the Seller before the expiration of the right of withdrawal. In the event of disputes, the Buyer is obliged to document the period for exercising the right of withdrawal.
1.5. After submitting the withdrawal form, the Buyer sends or delivers the goods back to the Seller at Strēlnieku iela 5 Rīga LV-1010 without undue delay, but no later than within 14 days. This period is considered to be met if the Buyer sends or delivers the goods back before the expiration of the 14-day period.
1.6. SIA "Ligrons" undertakes, without undue delay, but no later than within 14 days from the date of receipt of the Buyer's application for exercising the right of withdrawal and the day of returning the goods, to return to the Buyer the amount of money he paid for the purchase of the product. Shipping charges are non-refundable.
1.7. If the Buyer exercises the right of withdrawal in a timely manner, this Agreement will be terminated and the Seller will return the payments received from him to the payment account specified in the withdrawal application, or using the same means of payment that the Buyer used for the original transaction. if the Buyer did not indicate the number of the payment account in the application for withdrawal of funds.
1.8. If the Buyer, at the time of ordering the goods, expressly expressed a desire to receive the goods by a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer for additional shipping costs.
1.9. Return of goods purchased at a discount is not possible.
1.10. The direct costs of returning the goods shall be borne by the Buyer.
1.11. The buyer can exercise the right of withdrawal subject to the following conditions:
1.11.1. Returned items must be in their original packaging;
1.11.2. the goods must not be damaged;
1.11.3. the goods were not in use, the shipping box was preserved, the presentation was not lost (labels, protective films, etc. were saved) (this does not apply to goods already damaged during delivery, for which the Buyer indicated objections when confirming receipt of the goods);
1.11.4. The returned item must be in the same condition as it was at the time of receipt.
1.12. The seller has the right to refuse to accept the goods back if the deadlines for returning the goods have not been observed.
1.13. The buyer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. The buyer is responsible for any reduction in the value of the product if the product is used in a manner inconsistent with the principle of good faith, including for purposes other than determining the properties or operation of the product. The product must be intact, undamaged (labels not removed or damaged, protective film not torn off, etc.) and not used. The product must be returned in its original packaging, in the same package in which it was received, with the return of the product purchase document, shipping document and other product accessories that were attached to it at the time of receipt. In the event that the goods are not fully assembled, damaged, dirty or improperly packaged, SIA "Ligrons" has the right not to accept the goods, and also not to return the money paid for the goods to the Buyer.
2. The consumer cannot exercise the right of withdrawal:
2.1. In the cases specified in paragraph 22 of the Resolution of the Cabinet of Ministers dated May 20, 2014 No. 255 "Regulations on distance contracts", including if:
2.2.. the price of the goods depends on fluctuations in the financial market, which the seller cannot control and which may occur during the period of the right of withdrawal;
2.3. the goods are manufactured according to the instructions of the consumer or clearly personalized;
2.4. the product is perishable or the expiration date is about to expire;
2.5. the goods, due to their characteristics, will be irreversibly mixed with other things after delivery;
3. The online store www.nailitshop.eu does not store copies of the sales contract.
4. On the site www.nailitshop.eu there are forms for exercising the right of withdrawal.
5. SIA "Ligrons" informs that upon ascertaining the loss of the value of the returned goods, it will apply to the court for compensation for losses caused by SIA "Ligrons" resulting from the actions of the consumer.
6. File a complaint about the presence or quality of the goods electronically by sending a letter to the following e-mail address - nail.it.professional1@gmail.com, or file a complaint in writing to the following address: Riga, st. Strelnieku, 5, LV-1010
The complaint will be considered within 30 days from the date of receipt of the complaint, with a response to the address indicated in the complaint.
7. If the submitted complaint is recognized as unfounded and you do not agree with the recognition of the complaint as unfounded, you have the right to use alternative dispute resolution options provided for by regulatory enactments by submitting a written application to the seller of the goods for out-of-court settlement of the dispute, indicating:
7.1. Name, surname, contact information;
7.2. application date
7.3. The essence of the dispute, claims and their justification.
8. Detailed information about what the Buyer's right of withdrawal is can be found on the website at: http://www.ptac.gov.lv
8.1. The withdrawal form is here
9. Liability and dispute resolution.
9.1 The Parties shall be liable to each other for damage caused to the other Party due to malicious intent or gross negligence of the guilty Party. The existence of losses must be proven by the Party claiming their compensation.
9.2. In the event of damage, the guilty party shall compensate the other party for direct losses.
9.3. Any dispute or disagreement that may arise between the Parties in connection with this Agreement, the Parties undertake to resolve through mutual negotiations. If the dispute is not resolved through negotiations within 30 (thirty) days, the dispute is resolved in accordance with the laws and regulations in force in the Republic of Latvia.
9.4. If the Seller recognizes the application / claim filed by the Buyer as unfounded, and the Buyer does not agree with the groundlessness of the application / claim, or the Buyer is not satisfied with the dispute resolution proposed by the Seller, the Buyer has the right to use alternative dispute resolution methods provided for by the Consumer Rights Protection Law.
9.5. The buyer, who is a consumer within the meaning of the Consumer Protection Law (an individual who purchases goods for purposes not related to his economic or professional activities), has the opportunity to exercise and protect his legal rights as a consumer, as defined in the Consumer Protection Act and related regulations in order.
9.6. The Seller is not responsible for the discrepancy between the non-essential characteristics of the goods (actual dimensions, shape or nuances of tone, etc.) displayed on the images of the website, the real characteristics of the goods due to the screen. parameters of the device used by the Buyer, lighting or any other similar external conditions.
9.7. Seller shall not be able for any delay, non-performance or other non-performance due to circumstances or impediments beyond Seller's reasonable control, including, but not limited to, strikes, government orders, military action or state of emergency, terrorist threats or acts of terrorism, environmental or climatic anomalies, inaction of third parties, interruptions in the Internet connection, as well as damage to computer hardware and software. In the event of such force majeure circumstances, the Seller will try to eliminate the resulting delays as soon as possible.